Doing More Than Expected! – The Contractor Survival Guide

How badly do you want to keep your customers today? Are you willing to do more than you are paid to do? You might want to consider this necessary for your survival.

When things get tight economically, there are less jobs available. Contractors no longer have the luxury of picking the cream of the crop, and passing on the less desirable projects. Jobs that we may have snubbed our noses at a few years ago suddenly seem worthwhile today. From a business standpoint, it made sense to do the projects that produced the most profits. It was wise to help out the investor who would follow-up with even more projects in the future. Today I have a new plan for business.

I feel very grateful for all the good future that has come my way from working for others in the past. I still get calls from these same people, even some new ones from time to time. The jobs are not like they were though. Most of these are tight budgeted, hard work, and sometimes just nasty. But they are jobs. My attitude today is this. I want to find a way to do more than I agreed to do. Finding something that I can add to make the job better, at no cost to the client. Why? Because my reputation is on the line.

Now is not a good time for a general contractor to cut corners, or hurry through to produce a product that is less than what I am capable. The clients that are still calling are facing some difficult times themselves, calling me may have been a desperate act! A shotty job is not going to instill confidence in the client sufficient to call me again in the future. It would be shortsighted to do anything less. What will I get out of this than?

Giving more than expected has a profound effect on the client. They may tell someone else, they may post a good review, maybe they have another project that they were planning on waiting to start but they now want you to do it today. Who knows what will come of it. If nothing else, maybe we can just sleep better at night knowing that we did a good deed for someone else. That, in itself, may be the greatest return.

Good Luck in all you do!


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