Archive for March, 2011|Monthly archive page

How To Find And Keep Loyal, Repeat Customers

There is a lot of talk about the value of the referrals in providing a service. Getting others to talk about you to their friends, relatives, and neighbors can be a great value to property owners. This happens on Facebook, LinkedIn, Yelp, and a whole host of other sites and networks, both online and offline. But I think the most valuable customer is the repeat customer.

Look For A General Contractor In Sacramento, Placerville, Cameron Park

Give me a hand full of repeat customers any day. Those loyal owners that will call whenever your services are needed. The ones that would rather not use someone else.  Think of all your past customers, wouldn’t it be nice if all of them called you the next time they needed to buy or sell your product or service? It is probably best to keep an eye on these people. Satisfy them over and over. Sure, you will probably get new business and new referrals too, but getting and satisfying the loyal, repeat customer should be the ultimate task. Find and keep them.

So how do you find these loyal, repeat customers? You don’t, they will find you!

In business, we do our best the give the customer value. That value can be in many different forms. To some it may be getting a great price for and expensive project. For others, it may be in the form of saving time, knowing that things will be done without a lot of supervision. Some may even value “peace of mind”,  knowing that you will come through with a solution to the problem. Whatever form this value possesses is determined by the customer. If I do the same job for two different customers – each will value that job differently. The work is the same, the value to the customer is their own. The loyal, repeat customers will come back because of the value that they received.

So then the question is this: What value do you want to give to your customer?

That is where you must concentrate your efforts. By doing this, those loyal, repeat customers will find and keep you because you give them the value that they are looking for in a service. It’s that simple.

Enjoy this day!

Countertops – Estimated Cost For Corian Counters

I recently can across this site for estimating the cost of Corian Countertops. By getting an estimate of what the costs may be, perhaps I can save myself, and the owners, time by having an early estimate of the cost involved with the installation of this type of counters.

Du Pont, the maker of Corian, has a web site for the estimation of cost for their product.

Here is a link to that site:

Corian® Kitchen Countertop Installed Price Estimator

Water Intrusion Problems Must Be Repaired

I am constantly reminded of the need to repair water related problems to homes, apartments, and commercial buildings. The building itself is not the issue, water will do damage to property, any property, if not corrected. During these winter months and the rainy season, water intrusion can start to show in ways that can lead to escalating damage as time goes by.

General Contractor can catch problems early!

I recently was called to repair some drywall in a storage closet that had some discoloration. Opening the wall exposed a leak in the unit above. The leak was coming through the exterior concrete decking, the hot mopped tar had failed. It was raining at the time and I noticed that the gutters had a small hole and water was streaming onto the concrete deck. In examining the hole, I noticed that the gutter was full of water because the downspout was clogged.

All of these things need to be addressed by the owner. Whether they do or not is not up to me. The clogged downspout causes water to flow in the wrong places – like down the wall and inside the building. The small hole caused splashing water to hit the building, doors and trim. The failed hot mopped tar will allow water to leak inside that storage closet until it is fixed. The drywall will continue to get wet, produce mildew and mold, and will need to be replaced regularly.

Most water intrusion problems can be done at minimal cost if detected and addressed in the early stages – before the damages have grown. This requires owners and managers to regularly inspect the property. A qualified contractor can help point out the areas that need to be watched. There are qualified contractors in your area that would probably be willing to do this type of inspection for you at no cost to you. It certainly would not hurt to give them a call.

Placerville General Contractor Repairs Stairs And Decks For Apartment Complex In Sacramento

It is not impossible to find a general contractor willing to work on stairs and decks in an apartment community, but it can be difficult sometimes.

Experience in doing the work, liability insurance, ability to plan project and frustration in working in busy work environments can eliminate many contractors from the pool of available tradesmen. If you are in need of a general contractor and manage a community what can you do?

Well, you can start by contacting other communities in your area, they may have contractors on a list that they can pass on to you. Contact these businesses and ask all the right questions. Are you insured? Do you have experience in doing this work? Do you have references? If you find someone, get started. A good general contractor can go a long way in making your job a lot easier.

Good Luck in you search.